At Atchoo, we aim to make your shopping experience as simple and transparent as possible. We offer free shipping across Australia, and all orders are fulfilled by Amazon FBA through their Sydney-based fulfillment center, ensuring fast and reliable delivery.
1. Shipping Locations
We currently ship our Atchoo products within Australia. Orders are fulfilled by Amazon Australia’s Fulfillment by Amazon (FBA) service, ensuring fast and reliable delivery directly to your door. Unfortunately, we are unable to ship internationally from our website at this time.
2. Shipping Rates
Shipping rates are calculated at checkout based on your location and the available shipping options. We strive to offer the most competitive rates possible, leveraging Amazon’s extensive network.
3. Shipping Times
Once your order is placed, it will be processed and shipped within 1-2 business days. Delivery times vary depending on your location and the selected shipping method:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-4 business days
Priority Shipping: 1-2 business days
Please note that shipping times may vary due to external factors such as public holidays, extreme weather conditions, or unforeseen logistical delays.
4. Tracking Your Order
After your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on the Amazon website or app.
5. Shipping Address
Please ensure that your shipping address is correct at the time of purchase. We are unable to redirect orders once they have been dispatched.
6. Delivery Issues
If you experience any issues with your delivery, please get in touch with Amazon’s customer service directly for assistance. Amazon handles all shipping, tracking, and delivery inquiries to ensure you receive your order promptly.
7. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged in transit, Amazon’s FBA service will handle the claim process. Please reach out to Amazon’s customer support for further assistance.
8. Returns
For information on how to return an item, please refer to our Return & Refund Policy. Return shipping is handled by Amazon FBA, following their standard procedures.
9. Contact Us
If you have any questions about our shipping policy, feel free to contact us at:
- Email: [email protected].