At Atchoo, we are committed to ensuring your satisfaction with our products. If you are unsatisfied with your purchase, we’re here to help! Our return and refund process is managed in partnership with Amazon, which fulfills and ships our products. Please review the following return policy for orders placed on our website.
1. Return Eligibility
You have 30 days from the date of receipt to return your item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To start a return, please contact us through our contact page, providing the following information:
- Your order number
- The reason for the return
- A description or image of any issues (if applicable)
Once we receive your request, we will review it and provide instructions on how to return your item, including a prepaid return shipping label provided by Amazon.
3. Return Shipping
Amazon will provide you with a prepaid return shipping label. Once approved, you will receive the label via email. Please follow the instructions provided to return your item directly to the nearest Amazon Fulfillment Center.
Please note: Return shipping is free for eligible returns within the 30-day window. If a return is initiated after 30 days or for reasons outside of our policy (e.g., buyer’s remorse), return shipping fees may apply.
4. Refund Process
Once Amazon receives and processes your returned item, your refund will be automatically applied to your original payment method. Refunds typically take 3-5 business days to process after the return is received and inspected.
If you haven’t received a refund within this time frame, please check with your bank or payment provider, as there may be additional processing times beyond our control.
5. Exchanges
At this time, we do not offer direct exchanges. If you need a different product or size, please return the item for a refund and place a new order through our website.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately through the contact page. We will work with Amazon to provide a replacement or refund as quickly as possible.
7. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- – Opened or used baby care products
- – Items not in their original packaging
8. Contact Us
If you have any questions about our return policy or need assistance with your return, feel free to contact our support team at [email protected]
We appreciate your business and aim to provide the best service possible!